Claim No.: 111517
Created By : LYNNL     Claim Date : 07-15-10     Submit By : HUILIN     Submit Date : 07-16-10     Approved/Reject Date : 07-16-10
Your Information * Required Field
First Name:
Last Name:
* Shipping Address (Max 35 char.) :

Do not use P.O. Box, APO or FPO address. If you have any question regarding this, please contact consumer services.
* City:
* State / Province:
* Zip/Postal:
* Tel#:
Your Claim Details:
Product Subcategory: Circular Metal Frame Pools
Item #:  
Part Spare Part # Reason Quantity

Product Subcategory:   
   Item #

Part Spare Part # Reason Quantity

    Replace Full Product 
Note:Please provide us with accurate information as possible to ensure we ship the correct replacement part to you.
Freight Type:
Upload your scanned receipt and product pictures:
(Please make sure purchase date, product UPC code and receipt number are readable, unreadable receipt will further delay your warranty processing. Product pictures are not mandatory)
Document Type Remark File Date
Consumer Notes:
Consumer Service Notes:
Retailer Information
* Purchase Date:
Receipt on file:
Receipt Received:
  • - Fill out and submit the claim form online.
  • - Write the claim number on your sales receipt prior to sending it in.
  • - Attach your sales receipt via the tab labeled ‘upload’ or fax it to 310-549-2900.
    • For internet or telephone purchases, Intex requires the order confirmation and the shipping confirmation.
      • The shipping confirmation will specifically state that the internet or telephone order was shipped, picked up, or delivered.
    • Intex does not accept credit card or bank statements
The above must be received within the warranty period. If received after the warranty period the claim will be rejected. If you cannot meet the requirements call Intex Consumer Service at 1-800-234-6839 for further assistance.

Intex will process your claim within 1 – 2 business days after we receive your submitted form and receipt. If you do not receive an e-mail or a telephone call within that time frame please resubmit the claim form and refax your receipt.

DO NOT throw anything away until after you receive your replacement.

For internet or telephone purchases, a valid sales receipt and a shipping confirmation with a tracking number must be received for claim processing.
(Please double check and make sure the replacement part(s) is/are correct before submitting the claim. Any problem, please contact Intex Consumer Services. You will receive another confirmation email after your claim has been processed. You can check the claim status at the bottom of http://www.intexcorp.com.)