1) Fill out and submit the claim form online.
2) Write the claim number on your sales receipt prior to sending it in.
3) Attach your sales receipt via the tab labeled 'upload' or fax it to 310-549-2900.
- - For internet or telephone purchases, Intex requires the order confirmation and the shipping confirmation.
o The shipping confirmation will specifically state that the internet or telephone order was shipped, picked up, or delivered.
Intex does not accept credit card or bank statements.
The above must be received within the warranty period. If the receipt is received afterwards the claim will be rejected. If you cannot meet these requirements, call Intex Consumer Service at 1-800-234-6839 for further assistance.
Intex will process your claim within 1-2 business days after we receive your submitted claim form and sales receipt. If you do not receive an e-mail within 1-2 business days; confirming that your claim has been approved, call Intex Consumer Service at 1-800-234-6839. Have your claim number and tracking number readily available when you call.
DO NOT throw anything away until after you receive your replacement.
For internet or telephone purchases, a valid sales receipt and a shipping confirmation with a tracking number must be received for claim processing.