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Claim
Claim No.: 111517
Created By : LYNNL     Claim Date : 07-15-10     Submit By : HUILIN     Submit Date : 07-16-10     Approved/Reject Date : 07-16-10
Your Information * Required Field
Country:
First Name:
Last Name:
* Shipping Address (Max 35 char.) :

Do not use P.O. Box, APO or FPO address. If you have any question regarding this, please contact consumer services.
* City:
* State / Province:
* Zip/Postal:
* Tel#:
Fax#:
(Optional)
Email:
Your Claim Details:
Product Subcategory: Circular Metal Frame Pools
Reason:  
Item #:  
Part Spare Part # Reason Quantity
SALTWATER SYSTEM   Code 90 1

Product Subcategory:   
   Season:   
   Item #

Part Spare Part # Reason Quantity

    Replace Full Product 
  
Note:Please provide us with accurate information as possible to ensure we ship the correct replacement part to you.
Freight Type:
Upload your scanned receipt and product pictures:
(Please make sure purchase date, product UPC code and receipt number are readable, unreadable receipt will further delay your warranty processing. Product pictures are not mandatory)
UPLOADED DOCUMENT:
Document Type Remark File Date
 
Consumer Notes:
(Optional)
Consumer Service Notes:
Retailer Information
  Retailer:  
* Purchase Date:
(MM-DD-YY)
 
Receipt on file:
 
Receipt Received:
 
   
For SALTWATER SYSTEM,

1) Fill out and submit the claim form online.
2) Write the claim number on your sales receipt prior to sending it in.
3) Attach your sales receipt via the tab labeled 'upload' or fax it to 310-549-2900. 
            -  
For internet or telephone purchases, Intex requires the order confirmation and the shipping confirmation.
                  o   The shipping confirmation will specifically state that the internet or telephone order was shipped, picked up, or delivered.

Intex does not accept credit card or bank statements.

The above must be received within the warranty period. If the receipt is received afterwards the claim will be rejected.  If you cannot meet these requirements, call Intex Consumer Service at 1-800-234-6839 for further assistance.

Intex will process your claim within 1-2 business days after we receive your submitted claim form and sales receipt. If you do not receive an e-mail within 1-2 business days; confirming that your claim has been approved, call Intex Consumer Service at 1-800-234-6839. Have your claim number and tracking number readily available when you call.

DO NOT throw anything away until after you receive your replacement.

 
(Please double check and make sure the replacement part(s) is/are correct before submitting the claim. Any problem, please contact Intex Consumer Services. You will receive another confirmation email after your claim has been processed. You can check the claim status at the bottom of http://www.intexcorp.com.)